As a seasoned professional with over 25 years of experience in the aged care and healthcare sectors, I bring a wealth of knowledge in optimising both clinical and operational performance within residential aged care facilities. My journey has been shaped by a deep commitment to quality care, operational excellence, and the continuous improvement of aged care services. I understand the complexities of navigating regulatory compliance, managing clinical operations, and the challenges of maintaining financial sustainability and high occupancy rates.

My approach is both strategic and hands-on. I believe in the power of data-driven decision-making combined with a compassionate understanding of the human element in aged care. Whether it’s developing and implementing policies that align with current regulations, streamlining operations to improve efficiency and reduce costs, or mentoring emerging leaders to drive organisational success, my goal is to create environments where quality care and operational excellence coexist.

Throughout my career, I’ve had the opportunity to lead significant changes within aged care organisations, focusing on enhancing care delivery and achieving full accreditation with minimal additional requirements. I’ve been instrumental in guiding facilities through complex challenges, including adapting to new regulatory landscapes following the Royal Commission into Aged Care Quality and Safety. My experience extends to leading operational turnarounds, where I have successfully improved occupancy rates, stabilised workforce dynamics, and increased profitability through strategic interventions.

I am particularly passionate about mentoring new leaders in the sector, helping them build the confidence and skills necessary to navigate the demanding and ever-evolving landscape of aged care. Additionally, I specialise in troubleshooting complex operational, clinical, or compliance issues, ensuring that facilities can maintain high standards even in challenging circumstances. From managing rostering and care minute requirements to resolving occupancy challenges, I provide the expertise needed to ensure that aged care facilities operate smoothly and effectively. My goal is to ensure that every facility I work with not only meets but exceeds the expectations of residents, families, and regulatory bodies. I take pride in transforming challenges into opportunities for growth and excellence, empowering aged care providers to deliver the highest standards of care while maintaining sustainable operations.