Unlock Your Organisation's Full Potential?
Get Answers and Take Control with Insider Information
Navigating the complexities of aged care presents numerous challenges for facility leaders. From regulatory pressures and staffing shortages to financial instability and resident satisfaction, the demands are significant.
At Insider Information, we offer more than just advice; we provide practical solutions and empower your team with the knowledge and tools to drive lasting change. Our team of seasoned aged care experts brings over 350 years of combined experience to the table.
Partnering with Insider Information means gaining access to:
- Real-World Expertise at Your Fingertips: Practical, actionable insights from seasoned professionals who understand the unique challenges you face.
- Tailored, Sustainable Solutions: Customized approaches designed to build lasting internal capabilities and ensure your facility thrives long-term.
- Empowerment Through Knowledge Sharing: Equipping your leaders with the tools and confidence to implement meaningful change and drive continuous improvement.
- Proven Track Record of Success: Aligning with trusted advisors who consistently deliver measurable results in regulatory compliance, financial stability, and resident satisfaction.
Ready to transform your organisation? Take the next step. Click on "Book an Insider" to instantly find and connect with an expert or explore our tailored programs below.
As an experienced aged care manager, I thoroughly enjoyed learning many new and valuable skills from Tanya’s vast management experience in the industry. Tanya has a relaxed yet very professional style of mentoring that puts you instantly at ease, so you can’t help but learn from her. Her knowledge and understanding of management roles within Residential Aged Care are realistic, practical, contemporary and the perfect balance of both business and resident focussed. Tanya is very clever, clear teacher and she genuinely takes pride in supporting others to succeed
Melina - Facility Manager
I have thoroughly enjoyed my time working with Tanya. She was great in setting up goals and keeping focus and celebrating those milestones. Her communication both written and verbal helped me to accomplish my goals. Aged care is challenging but her engagement kept me driven, connected and feeling supported and informed to manage the difficult times. She is innovative, problem solving and has a growth mindset but delivers with empathy and patience. She is very passionate about the work she does and motivates and inspires people to engage and have a clear vision.
Amanpreet - Facility Manager/Consultant
It has been a pleasure to know and work with Tanya. Her guidance and teachings have played a pivotal part in developing the skills I have today. Tanya’s knowledge and insight along with her willingness to share her experienced has influenced the career development of many and the clinical and operational success of organisations. She takes great satisfaction and pride in coaching towards and achieving positive outcomes. Her situational awareness allows her to get to the root cause with ease, to simplify processes and guide actions that make a difference.
Melissa - Facility Manager
Navigating the complexities of the aged care sector demands consistent, informed decision-making and strong governance.
Retaining the necessary high level of expertise across all areas of the business is challenging with the systemic workforce and skill shortages.
It's been a challenge to access timely and expert guidance and this uncertainty results in best guess decision making or worse, postponement of action.
Our Solution:
Insider Information offers on-demand access to industry-leading aged care consultants, leaders and subject matter experts. By providing on demand timely, expert guidance, we empower organisations to make informed decisions, improve aged care quality, and enhance governance practices.
Key Benefits:
- Access to expert knowledge
- Informed decision-making
- Improved aged care quality
- Strengthened governance
- Cost-effective solutions
- Build internal knowledge
Insider Information's flexible soutions ensure you always have the right expertise at your fingertips.
Don’t let challenges in the aged care sector hinder your organisation’s success. Partner with Insider Information to overcome obstacles and achieve your goals.
Click on "Book an Insider" to instantly find and make a time with an aged care expert or contact us today to learn more about our aged care expert advisory services.
Crearte YOUR personalised AGED CARE ADVISORy team
Do you and your team often find yourselves spending hours trying to find the answer to what you should or need to do or wish you could easily get an expert perspective or opinion? Imagine having a dedicated team of experts to guide you through every challenge, enhancing your confidence and decision-making abilities.
Our Insight Hub provides on-demand access to a curated team of aged care experts, offering personalised guidance, answers to your pressing questions, practical solutions, and new perspectives. By leveraging our expertise, you can strengthen your organisation's governance, improve aged care quality, and achieve optimal outcomes.
Key Benefits:
- Enhanced decision-making: Make informed choices based on expert insights.
- Improved aged care quality: Deliver exceptional care and meet regulatory standards.
- Strengthened governance: Build a robust governance framework.
- Increased efficiency: Streamline operations and reduce costs.
- Access to industry best practices: Stay ahead of industry trends.
Our Insight Hub is more than just a consultancy service; it's a strategic partnership designed to drive your aged care organisation forward. By providing ongoing support and access to industry best practices in 15, 30 and 60 minute calls, we empower you to make informed decisions, mitigate risks, and achieve sustainable growth. Our experts will work closely with your team to reduce overwhelm, boost confidence, and enhance decision-making capabilities, ultimately leading to improved outcomes for your residents and staff.
Don't let industry reforms and sector challenges hinder your organisation's success. Partner with Insider Information to have on demand access to leading expertise and get on demand clarity and best practice guidance tailored for you.
Contact us today to learn more about our Insight Hub and unlock your organisations full potential.
Navigating the complexities of aged care requires robust governance and expert guidance. The introduction of Quality Care Advisory Bodies (QACBs) is a significant step towards improving aged care quality and safety. However, building and maintaining a high-performing QAB can be challenging.
Insider Information's Quality Advisory Body Advisors offer specialised support to help your organisation meet the requirements of the ACQSC and achieve optimal outcomes. Our team of industry experts can provide independent advice, strategic guidance, and practical solutions to enhance your QAB's effectiveness.
Key benefits of our service include:
- Expert advice: Access to specialised knowledge and expertise.
- Compliance support: Ensure adherence to ACQSC standards and regulations.
- Risk mitigation: Identify and address potential challenges proactively.
- Improved decision-making: Make informed choices based on expert insights.
- Enhanced governance: Strengthen your organisation's governance framework.
Our Quality Advisory Body Advisors service is designed to lift the value of your QAB. By providing independent experts who can participate in your QAB, we offer guidance and recommendations that mitigate risks, provide best practices knowledge, and build your internal skills and capacity. With industry leading subject matter experts across the realm of aged care clinical and quality areas, this service ensures you meet and exceed compliance requirements cost-effectively.
Imagine transforming your QAB into a powerhouse of best practice and compliance excellence. With our experts on your team, you’ll gain confidence in your governance structures and see a significant reduction in risk and uncertainty.
Wouldn’t it be reassuring to know your QAB is backed by industry leaders?
Don't let QAB challenges hinder your aged care facility's success. Partner with Insider Information to build a strong and effective Quality Care Advisory Body.
Care Minute and Roster Optimiser Programme
Balancing care minute compliance with aged care roster management is a critical challenge for aged care organisations. Fluctuations in occupancy or case mix can quickly disrupt this balance, leading to financial strain and a drop in staff morale. Small variations in roster management can have significant consequences, and without proper oversight, these issues can spiral out of control.
Whether you're facing the financial risks of exceeding your care minutes or the compliance risks of not meeting them, poorly aligned rosters can have consequences that extend beyond resident care. Misaligned rosters can lead to issues such as staff morale problems, increased personal leave, high turnover, conflicts between staff in different units, and even staff refusal to work in certain areas. These challenges impact both care quality and operational efficiency, creating a challenging environment.
Insider Information’s Care Minute and Rostering Optimiser offers a specialised service package designed to help your organisation navigate these complexities with confidence. Our experts bring extensive real-world knowledge and a deep understanding of the clinical and operational needs of both residents and facilities. This unique insight allows us to provide targeted solutions that align with your goals and the specific demands of your environment.
Programme Structure
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- Review Your Existing Roster Structure: We start by understanding your current roster setup, identifying areas where adjustments can be made to better align with care minute compliance and organisational goals.
- Collaborate on Customised Roster Design: Working closely with your team, we design a roster that not only meets resident needs but also supports your staffing capabilities and financial sustainability.
- Provide Step-by-Step Implementation Guidance: We guide you through the process of implementing these changes, ensuring minimal disruption to staff morale and resident satisfaction. Our methodologies make what seems insurmountable achievable and sustainable—quickly and easily.
- Equip You with Simple Management Tools: To ensure ongoing success, we provide tools that allow you to manage care minutes and rosters week by week, wing by wing, reducing stress and preventing compliance issues.
- Build Your Internal Capacity: True to our commitment to empowering your organisation, we use your existing systems, so there are no new ongoing costs. We also coach your key staff, ensuring they develop the foundational knowledge needed to sustain these improvements long-term.
With Insider Information’s Care Minute and Rostering Optimiser, you can achieve the perfect balance between care minute compliance, financial stability, and staff morale—setting the stage for continued success in aged care.
Ready to streamline your roster management and ensure compliance with confidence? Contact us today to learn more about how we can help you achieve your goals.
Resident Journey Experience Accelerator Programme
The Resident Journey Experience Accelerator Programme is tailored to transform how aged care facilities engage with prospective residents and their families. With increasing regulatory demands and staffing shortages, maintaining high aged care occupancy rates is more crucial than ever. However, many facilities struggle with converting inquiries into admissions and maintaining a steady pipeline for new residents. This often stems from gaps in engagement, communication, and follow-up processes, which can lead to missed opportunities, frustration, and lost business.
Enhancing Resident Experience and Satisfaction
At Insider Information, we understand that the resident experience begins long before they step into your facility. The journey often involves navigating complex home care waitlists, health crises, and the emotional toll of leaving home. Our deep expertise in aged care, combined with our work with consumers and primary care professionals, allows us to create a customer journey in aged care that is empathetic, seamless, and effective.
By acknowledging and respecting the past experiences of residents and their families, we lay a foundation of trust that reduces complaints, accelerates complaint resolution, and significantly enhances resident satisfaction. This foundation is critical for improving star ratings and results in more positive outcomes in resident experience surveys.
Programme Highlights
- Empathy Development: Equip your team with the skills to understand and connect deeply with prospective residents, improving their overall experience.
- Tailored Communication: Implement strategies that build trust and confidence, ensuring every interaction meets the specific needs of residents and families.
- Enhanced Tour Processes: Showcase your facility’s unique selling points with personalised tours that resonate with potential residents.
- Effective Follow-Up: Maintain engagement and keep prospects informed, increasing the likelihood of converting inquiries into admissions.
- Continuous Improvement: Foster a culture of ongoing improvement, keeping your facility responsive to changing expectations and improving your star ratings.
Transform Your Facility’s Consumer Experience
Imagine a facility where every inquiry is met with care, every tour is personalised, and every prospective resident feels understood and valued. By participating in our Resident Journey Experience Accelerator Programme, you’ll improve your aged care occupancy, enhance resident satisfaction, and create advocates for your facility.
Take the next step towards boosting your star ratings and achieving significant, lasting results. Contact us today to learn how we can help your facility stand out in the competitive aged care market.