I’m Paul Thurston, an experienced leader renowned for my strategic approach and dedication to excellence in IT management. Throughout my career, I’ve excelled in entering low-performing environments, uplifting service, and driving technology strategies to improve operational efficiency. My passion for coaching and mentoring teams has consistently resulted in high levels of service and customer satisfaction. 

Complete Profile for Paul Thurston 

Strategic Vision and Development
As a seasoned leader, I possess a strong ability to assess current environments against broader strategic objectives and develop both short and long-term technology strategies. My focus is on driving transformative change and implementing underpinning roadmaps to achieve required outcomes. 

Cloud Migration and Operations
I have extensive experience in designing, project managing, and executing significant cloud migrations, including full on-premise to cloud shifts. By optimising cloud platforms, I’ve achieved significant cost savings and operational efficiencies. 

Agile Project Delivery
In my role as a Scrum Master, I’ve led agile programs and worked closely with product owners to design and structure epic and feature requirements. My mentorship to teams on agile processes has enabled them to adapt quickly to changing business requirements. 

Transformational Change
I specialise in building strong teams, setting clear direction, and driving accountability to deliver major organisational projects. By fostering a culture of continuous improvement, I ensure sustainable improvements that surpass client expectations. 

Leadership and Mentoring
I’m passionate about mentoring teams and individuals to maximise their strengths and capabilities. By providing a supportive environment and empowering teams to deliver organisational goals, I ensure success in all projects and deliverables. 

Service Management Design
My experience in designing and implementing ITIL frameworks across multiple environments has equipped me with the skills to lead service management delivery across geographic locations and industries. I provide pragmatic views and designs of relevant processes, procedures, and governance. 

Client and Stakeholder Communication
Through active listening and understanding, I effectively engage with clients and key stakeholders to build strong relationships. By delivering true value for stakeholders and organisations, I ensure alignment between technology initiatives and business strategy. 

Tactical Operational Management
I excel in introducing strong operational cadence within complex environments, effecting change to ensure optimal service delivery. By creating platforms for future strategic growth, I drive operational excellence and continuous improvement. 

Experience Highlights 

• Strategic planning and delivery of technology roadmaps 
• Leadership in cloud migration and operational optimisation 
• Agile project delivery and Scrum Master expertise 
• Transformational change management 
• Mentoring and coaching high-performing teams 
• Service management design and implementation 
• Effective client and stakeholder communication 
• Tactical operational management for optimal service delivery