Get the support you’ve been looking for
Whether you're not sure where to start or have specific expertise that you need, you can make a time with an Aged Care Industry Insider passionate about sharing their knowledge and motivated only by your success.
STEP 1
Find and Choose your expert based on what you need help with (our filter will help!)
STEP 2
Decide the amount of time you need
STEP 3
Send through your Questions. (So your expert knows what they're going to talk about and you can jump straight in for the most efficient use of your time.)
STEP 4
Book your timeslot—we’ll send you an email confirmation and payment link.
STEP 5
Connect via video or audio call on the link we send and get the answers you need.
Multi session packages
Every story and situation is different but there are common challenges. We understand the challenges and the knowledge you need as you navigate these common paths so we have put together some multi session packages that will provide the guidance you need from highly specialised experts so you know you have all the expertise you need just a call a way.
If you want help choosing the right expert for a once off call or think a package might be right but aren't sure, please give us a call. We're friendly and there's no hard sell - we will tell you what you need to know to make an informed decision that's right for you.
We Do Aged Care Advice Differently
We offer support for Australian aged care providers and professionals who want to excel in their business, and for people who want to understand Australia’s aged care system and how to care for an ageing loved one.
While it's possible to find information online, it's time-consuming, hard to decipher what's reliable, and even harder to apply generic information to your specific situation with confidence!
Many people would love to 'pick the brain' of an expert about a topic or decision—but we don't all have a personal network to leverage or "a friend who knows to phone", and not every business wants or needs a consultant to come into the business at great cost.
Lastly, many 'experts' you can speak to about business matters or aged care are invested in selling services, not your independent success, making any conversation more of a "sales conversation".
That’s why we’re doing advice differently. We've gathered together aged care industry and subject matter experts you can connect with today for accessible information and personalised guidance. No sales pitch. No ulterior motive. Just the right information for your situation, when you need it.
“The direction and confidence I felt from just one conversation was huge.”
20+ Experts
Ready to help
30 minute call (members)
Expert Insight - Quick Questions, Big Impact
60 minute call
Deep Dive - Comprehensive Conversation, Informed Perspective
How we’ve chosen our experts
Proven Experience, Knowledge, Training & Passion
Across our ‘Insiders’ we have more than 300 years of combined experience in the Australian aged care industry.
All our Insiders are proven experts within their fields and capable of applying their extensive knowledge in a way that is flexible, friendly, fluid and applied to the unique needs of each person. Beyond that, they are passionate - about aged care and older people and they measure their success by your success.
For Individuals and Families
Individual or family consultations via video call with an aged care expert who can provide information and guidance to help you make essential decisions about aged care.
Are you increasingly worried about an ageing loved one? Struggling to have everyone in your family understand and have accurate information to make an informed decision? Are you wondering what is the best next step? Google is impersonal and not specific to your situation. Instead, talk to an actual human experienced in aged care and invested in helping you make the right decisions for yourself and your loved one.
Our experts also host regular webinars and small group coaching. Sign up to receive topics, invitations and to have your questions answered at our weekly wisdom sessions.
We can help you with:
- how to improve home safety (so you don’t have to rush a family member into aged care too early)
- helping your loved one adjust to aged care
- home care
- getting the most from social services
- navigating care assessments
- residential care experiences and expectations
- how to get the best from your Aged Care/Retirement Village experience
- aged care costs
- much more
For Business and Professionals
Professional consultations via video call with an aged care expert who can provide tailored, targeted information and insights for your specific business needs.
Whether you are a member of one of our programs or seeking once off advice from an Aged Care Industry expert, it's easy to get unbiased advice.
Perhaps you don’t have the in-house team, resources or skill sets to tackle problems as they come up. You’re overburdened and under-resourced but don’t want to hire a consultant for a complete package or bring on board a new staff member.
Talking to an Insider is a more accessible solution to resolve common aged care business problems such as industry reform, compliance, quality, workforce planning or business process and profitability or even for solutions for a specific older person. One where you can access the wisdom, expertise and support you need for what you need, when you need it.
We can help you with:
- Operations
- Aged care legislative changes
- Finance (Profit/Loss, reporting, financial plans)
- Quality clinical care
- Rostering and scheduling
- Workforce planning and capability
- ACQSC assessment
- IT (including clinical, HR and financial systems)
- Mentoring and coaching for new hires (board, managers)
- Strategy and business planning
- Marketing and communications
- Consumer engagement
- Occupancy management
- Technology implementation
- Accreditation & compliance requirements
- Complaints management and investigations