ABOUT OUR FOUNDER

Insider Information Founder and Registered Nurse Tanya Connor has worked in clinical, management and executive roles in aged care since 2003 with small and large providers.
“My exposure to and interest in aged care started at a young age. As a youngster, I grew up surrounded by grandparents, with one set who lived next door, and one we spent holidays with.
I witnessed my parents support our “neighbour” grandparents to live at home until their 90s, then transition them into residential aged care when it became necessary. One lived to 103 and another to 96. Ripe old ages! And boy, did they live well, even in those later years.
When I began my nursing career, a small aged care facility was attached to the hospital I was working at. I did some shifts there—and that was the beginning of a career-long connection!
Yes, it was hard at times, but I cherished the family-like relationships I made with the interesting men and women I cared for and the incredible people who choose to work in Aged Care.
After ten years spent nursing in aged care, I moved into a management role, then an executive role, and sat in those senior positions for 20 years.
I know that senior roles in aged care can become all-consuming, because I’ve lived that experience, rife with responsibility and for many, higher purpose—it’s one reason I want to offer more resources to those in my former roles.
In 2021, I decided to step down from an Executive role and support the industry in a different way, via consulting at small and large providers, and now, via Insider Information.
As you can imagine, the connections I’ve cultivated over two decades in aged care are vast, and we’ve brought together that pool of people here, to offer their knowledge to those who need it.”
THE ‘WHY’ BEHIND Insider INFORMATION
Everyone wants to live a long life but no one wants to grow old.
At Insider Information, we believe it's possible to approach ageing and disability support better.
Information for people considering aged care or disability support for a loved one.
Navigating Australia’s aged care and disability systems can be complex and overwhelming, and truly independent guidance is hard to find.
Most online searches lead to:
- Government departments that provide generic information but no tailored advice.
- Service providers promoting their own offerings rather than unbiased options.
- Referral services that earn fees from providers but don’t actually help you get through the system. This makes those needing help the product rather than the customer.
The reality?
The system is designed to provide the minimum care you qualify for — not the maximum care you need. Getting the right support means understanding your situation in a way that ticks the right boxes — but that knowledge isn’t easy to access.
That’s where we come in.
Our Industry Insiders offer unbiased insights and expert guidance to help you:
- Understand the system and how to navigate it.
- Make informed decisions with confidence.
- Find the right support that meets your family’s unique needs.
No marketing, no provider bias — just honest answers from experienced professionals to help you get the best care possible.
Information for aged care and disability providers and professionals.
Aged care and disability services operate in one of the most complex regulatory and operational environments in Australia.
Small mistakes can lead to big consequences — for providers, for professionals, and most importantly, for the people in their care. Staying across best practice, compliance, and operational excellence isn’t just demanding — it’s overwhelming.
We’re flipping the expensive, traditional "break-fix" consulting model that waits for problems to arise before stepping in. Instead, we empower providers and professionals with the knowledge, strategies, and confidence to build lasting capability from within.
- Access vetted industry experts when you need them — clinicians, quality advisors, operations specialists, HR and finance professionals, IT and compliance experts, and more.
- Solve problems before they escalate with step by step guidance from industry experts that helps you stay ahead of change.
- Build internal strength through insights that don’t just fix issues but enhance leadership, resilience, and long-term success.
This approach creates stronger, more capable organisations—delivering exceptional outcomes for the people they support while ensuring long-term business sustainability and leadership confidence.
How we’ve chosen our experts

Proven Experience, Knowledge, Training & Passion
Across our ‘Insiders’ we have more than 300 years of combined experience in the Australian aged care and disability industries.
All our Insiders are proven experts within their fields and capable of applying their extensive knowledge in a way that is flexible, friendly, fluid and applied to the unique needs of each person. Beyond that, they are passionate - about aged care and disability, measuring their success by your success.
Get the support You've been looking for
Whether you're unsure where to start or need specific expertise, you can schedule time with an industry Insider. They are passionate about sharing their knowledge and motivated by your success.
Step 1
Choose an expert based on your needs using our search filter.
Step 2
Decide the amount of time you need.
Step 3
Send your questions in advance to ensure a focused, efficient discussion.
Step 4
Book your timeslot—we’ll send you an email confirmation and payment link.
Step 5
Connect via video or audio call on the link we send and get the answers you need.