The Home Care Pathway: How Aged Care Works (Step-by-Step)

Not sure where to start with aged care? This video walks you through every step of getting a Home Care Package — from My Aged Care to approved services.

Most people only find out how aged care works once they’re in a crisis. But the sooner you understand the process, the more control you’ll have — and the better the outcome.

In this video, I walk you through every step of accessing aged care at home in Australia — clearly, calmly, and without the jargon.

—

Here’s what we cover:

• What counts as informal aged care (and why recognising it early matters)
• When to contact My Aged Care
• What really happens during a My Aged Care assessment
• The difference between CHSP and Home Care Packages
• What approval means — and what happens next
• How Home Care Package allocation and waitlists work
• Why choosing the right aged care provider is about more than hourly rates
• What to expect from your Centrelink income assessment